Company: Afnet
Location: United States of America
Industry: Telecommunications
Services Offered: Odoo Consultancy, Odoo Implementation, Odoo Configuration, Odoo Development, Training
Odoo Applications: Sales, Subscription, Accounting, Purchase, Inventory, Barcode
Hosting & Edition: Odoo v17 Enterprise, On-premise hosting
Implementation Timeline: 4 months
About Afnet
Afnet is a specialized service provider focused on supporting military veterans by offering mobile phones bundled with exclusive service plans. Unlike conventional retailers, Afnet operates with a mission-driven approach, distributing free or affordable mobile phones along with subscription plans that are either subsidized or government-funded. This ensures veterans receive seamless connectivity tailored to their needs. The company’s operations are distinct and independent, utilizing the latest version of Odoo to manage its workflows effectively.
Challenges:
Afnet faced the critical challenge of creating an efficient and automated system to manage the distribution and activation of mobile phones and service plans exclusively for military veterans. Key challenges included:
- Subscription Integration: Ensuring that every phone shipped was tied to an active subscription plan, with seamless integration between the internal system and the telecom service provider for real-time activation.
- Plan Management Restrictions: Implementing restricted plans to comply with government funding limitations while offering flexibility to eligible veterans to upgrade their plans as needed.
- Identity Validation: Building a secure system to verify and restrict access to the platform, allowing only military veterans or authorized personnel to utilize Afnet’s services.
- Seamless Service Activation: Automating the activation process to ensure that service plans and SIM cards were live by the time veterans received their phones.
Solutions:
Afnet implemented a tailored Odoo solution designed to address these unique operational needs. Key components of the solution included:
- Streamlined Phone Service Activation: A comprehensive process was established to manage the distribution and activation of mobile phones for veterans. The workflow includes selecting a phone and a subscription plan, tying the service plan to the phone, and triggering real-time activation with the telecom service provider when the phone is shipped. Veterans receive phones with pre-activated SIM cards, ensuring immediate usability upon delivery.
- Automated API Integrations: Custom APIs were developed to connect Odoo with the telecom service provider’s database. These integrations automated tasks such as activating SIM cards, updating service plans, and ensuring synchronization between the shipment and service activation processes.
- Subscription Plan Management: A robust subscription module was configured within Odoo to manage service plans effectively. It allowed veterans to select from predefined plans, such as one-gigabyte or ten-gigabyte data plans. Restrictions were implemented for government-funded plans to prevent unauthorized upgrades, ensuring compliance with funding guidelines.
- Identity Verification System: A secure validation mechanism was integrated into the system to restrict access to authorized users only. Veterans and military personnel were required to verify their identity through a government-backed program, ensuring exclusivity and preventing misuse of the platform.
- Flexible Plan Upgrades: The system enabled veterans to manage their plans conveniently. Users could upgrade their plans as per their needs, provided they were eligible. For government-funded plans, a “restricted flag” ensured that users could not exceed the predefined plan limits.
- Seamless User Experience: Odoo’s interface was customized to provide veterans with a simplified and intuitive experience. From selecting a phone and plan to tracking shipments and managing subscriptions, every step was streamlined to enhance usability.
Impact:
The Odoo implementation transformed Afnet’s operations, enabling the organization to deliver a superior experience to military veterans while ensuring efficiency and compliance. Key outcomes included:
- Improved Service Efficiency: API integrations enabled instant SIM activation and real-time subscription updates, significantly reducing manual intervention and operational delays. Veterans now enjoy faster service delivery, enhancing their overall experience.
- Simplified Subscription Management: The flexible subscription setup provided by Odoo allowed AFNET to efficiently manage a variety of plans while ensuring compliance with government regulations. Veterans benefited from a transparent and user-friendly system for managing their subscriptions.
- Compliance with Government Policies: By integrating plan restriction logic and eligibility-based access controls, AFNET adhered to government policies while delivering reliable mobile services to veterans. This compliance strengthened their credibility and trust within the veteran community.
- Enhanced Customer Experience: Veterans received ready-to-use phones, eliminating potential setup challenges. The seamless delivery of pre-activated devices reinforced AFNET’s commitment to supporting its users with convenience and reliability.
AFNET’s adoption of Odoo revolutionized its operations, empowering the company to deliver seamless mobile services to veterans. From automated SIM activations to compliant subscription management, Odoo’s tailored solutions enabled AFNET to enhance service efficiency, comply with regulations, and provide a superior customer experience. Through these advancements, AFNET continues to honor its mission of supporting those who have served.